FAQs
Welcome to Civalgo's Frequently Asked Questions (FAQs) page! Here, you'll find detailed answers to the most common questions about using our platform and its features. This section is designed to help you quickly resolve queries and get the most out of Civalgo, whether you're a new user or an experienced member of our community.
How can existing users access Logbook?
Civalgo users can test Logbook by following these steps:
Download the Logbook Civalgo app:
Log in with the same credentials as for the Civalgo platform.
The Logbook settings can be adjusted in the Settings section of your Civalgo account.
🎥 Demo video
📹 Watch the short introductory video of Logbook
❓ Support
For any questions or requests for assistance, contact us at:
How to invite new users to Logbook?
Create the necessary resources:
Ensure that employees are correctly added in the Employees section.
Access User Management:
Click on the company’s name (at the top left).
Go to Settings > Users.
Send the invitations:
Via SMS: The employee will receive a 6-digit login code.
By email: The employee will log in with a password.
App Download:
The employee must download the Logbook application:
The login method (SMS or email) must match the one used for the invitation.
🎥 Demo video
📹 Watch the short introduction video of Logbook.
❓ Support
For any questions or requests for assistance, contact us at:📩 [email protected]
How to configure resource rates (employees, equipment, materials)?
✅ Objective
Enable users to configure, adjust, or import the rates applied to resources (employees, equipment, materials) in Civalgo. Rates are automatically applied in daily reports and can be set globally or per project.
🎥Explanatory Video
📹 Watch the video on resource rate configuration
🔓 Access to the feature
Click on Resources in the menu bar on the left
Select one of the tabs: Employees, Heavy Equipment, or Materials
Click on the Rates sub-tab to access the configuration. (civalgo.com)
👥 Employee Rates
➤ Prerequisite
An employee must be created in the platform.
➤ Add a rate
Click on + New Rate (at the top right)
Select: organization, job role, and/or employee (combinations possible)
Create the basic configuration, then click on the + to the right to add variants with dates and rates (civalgo.com)
➤Fields to Fill In
Organization (optional)
Job or Role
Specific Employee (optional)
Effective Date
Hourly Rate
➤ Priority Management
Employee + Job
Single Employee
Single Job
Organization as a whole (civalgo.com)
➤ Advanced Use Cases
Define future rates for a specific date (e.g., September 1)
Apply special rates to certain employees
🚜 Equipment Rates
➤ Add a rate
Go to the Equipment tab → Rates sub-tab
Click + New Rate
Select: organization, type of equipment, equipment name, unit (if applicable) (civalgo.com)
➤ Required fields
Organization or Supplier
Type of Equipment
Specific Name (optional)
Effective Date
Hourly Rate
➤ Example
Supplier A: 10-wheel truck = $105; 12-wheel truck = $110
Supplier B: 10-wheel truck = $120 (civalgo.com)
🧱 Material Rates
➤ Add a rate
Tab Materials → sub-tab Rates
Button + New Rate
Select relevant organization and materials
➤ Required fields
Organization/Supplier
Equipment
Effective DateUnit Rate (civalgo.com)
➤ Use case
Annual Rate: Simple, one entry is sufficient.
Monthly Rate: Import upon receipt of the data.
🗂 Project-Level Presets
Access a specific project from the project list
Click on the Rates tab You can manage employee, equipment, and material rates at the project level
These rates override global rates (civalgo.com)
⚙ Import rates via file
➤ Steps
Select the tab (Employees, Equipment, or Materials)
Click the Import button → Upload a Document
Correct any potential errors
Click on Import.(civalgo.com)
➤ Tips
Check that the file columns match the required fields.
Correct the errors mentioned by the system before re-importing.
📎 General Notes
The system keeps a history of rates and allows for the preparation of future rates.
Post-import validation is crucial for avoiding data errors.
Granularity allows for precise cost management based on organization, role, or equipment/supplier name.
❓ Support
For additional assistance with rate configuration, please contact:
How to check the current version of the Logbook Civalgo application?
🎯 Objective
Ensure you are using the latest version of the Logbook app on your mobile device to benefit from the latest performance improvements and fixes.
🧭 Steps to verify Logbook's version
Open the Logbook app on your mobile device.
Tap on your profile icon or company name.
Go to the About / System Information section.
The currently installed version is displayed at the bottom of the screen.
🖼️ Visual example
💡 Good to know
If you're using an older version, make sure to update the app via the App Store or Google Play Store.
An outdated version could lead to display errors, slow performance, or incompatibilities with new features.
📬 Need help ?
Feel free to contact our team at [email protected].
How to update the Logbook app?
🎯Why update?
Stay updated with the new features, bug fixes, and performance improvements of the Civalgo Logbook app.
We strongly recommend enabling automatic updates to ensure you don't miss out.
🍏 iPhone (iOS)
🔄 Manual update
Open the App Store app
Tap your profile picture (top right)
Swipe down to refresh the list
Search for "Civalgo Logbook" in the list
Tap “Update” if available
📌 If the application does not appear in the list, it is already up to date.
🤖 Android
✅ Automatic update (recommended)
Open Google Play Store
Tap on your profile picture
Go to: Settings > Network Settings > App download preferences
Enable: “Auto-update apps over Wi-Fi” (or as per your preference)
🔄 Manual update
Open Google Play Store
Tap on your profile picture
Select “Manage apps & device”
Tap on “Updates available”
Search for “Civalgo Logbook” in the list
Tap on “Update”
📌 If the app doesn't appear, you already have the latest version.
📬 Need help ?
Contact us at : [email protected]
How to set up payroll?
📘 Objective
This page guides you through the complete payroll setup in Civalgo to ensure a smooth export to your accounting system.
🧩 Setup Steps
⚙️ 1. Payroll Rules
Navigate to Observation > Payroll > Payroll Rules.
Allows automation of certain actions (e.g., deduction of breaks, adding minutes for bonuses).
Example: automatically deduct 30 minutes for lunch or add time for a specific bonus (No Break AM/PM).
🎁 2. Bonuses
Go to Organization > Bonuses Tab.
Add all the necessary bonuses to your company:
Continuous Work Morning / Continuous Work Afternoon
Lunch bonus
Foreman's bonus
Crane Operator Bonus
Mileage allowance
Défine :
Input: Premium code (if required by your accounting system)
Type: per day or per hour
Specific applicable hours
Linked to a specific activity (optional)
🏗 3. Types of Work
Define the types of time recognized by your company:
Training
Illness
Leave
TravelTime
Used to classify activity blocks in reports.
Each type can have its own code, recognized by your accounting system.
📆 4. Labor Codes
Go to Observation > Payroll > Work Codes.
Create standard schedules for your employees or teams (e.g., 10 hours/day, 5 hours/day).
Configure:
Start / End Time
Breaks
Normal / Overtime / Double Time
Holidays (automatically at double time if worked)
Can be applied to the employee or their team.
📎 5. Salary Annexes
Access the Annexes tab from an employee's record.
Add applicable hourly rates and time slots (e.g., night shift premium).
You can add multiple entries with different hours and dates.
📤 6. Payroll Export
Navigate to Observation > Payroll > Export.
Grouping options:
By project
By user group
By activity
By activity block (most detailed)
Customization of Export:
Hide/show columns
Rearrange columns (e.g., place employee code first)
Edit column names to match your accounting system
Select a time period (day or pay period)
Include as needed:
Regular hours, overtime, double time
Bonuses
Equipment (by row or column)
📌 Best pratices
✅ Codes standards
Use the same codes as in your accounting system.
🔁 Automate
Use payroll rules to avoid manual omissions.
🧪 Test
Export a sample before automating your process.
🧑🤝🧑 Work code
Ensure that each employee has a defined work code.
💡 Quick access
How does the task structure work?
📘 Objective
Understand how to structure tasks and subtasks in Civalgo for effective planning and rigorous project progress tracking.
🧭 Overview
In Civalgo, each project is organized around a two-level task structure:
Main task
Sub-task
This hierarchy allows for detailing activities while maintaining a clear overview.
🧩 Levels of structure
🧱 1. Tasks
Main activities of the project.
Can be tracked by estimated quantity, duration, or hours worked.
A task can be budgeted and linked to planned or executed activities.
Available Parameters:
Task Name
Estimated Quantity (e.g., 200 m³)
Unit (m³, h, m², etc.)
Responsible
Estimated Duration
Task Code (optional, useful for exports)
🧩 2. Sub-tasks
Enable breaking down a main task into concrete steps.
Include the same types of information as the main task.
Can be assigned to employees for execution tracking.
Useful for distributing activities daily in daily reports.
📐 Best practices
🎯 A task = a measurable activity
Must be monitored over time or in quantity
🧱 Use subtasks sparingly
Avoid overly complex structures
🔢 Maintain a sense of unity
Same unit for a task and its subtasks
🧩 Group the subtasks according to the order of execution.
Promote quick data entry on the construction site
💡 Utilisation
Tasks can be found in:
Daily Reports
Progress Dashboard
Budget/Variance Reports
A well-structured task hierarchy simplifies accounting exports and efficiency analyses.
💡 Quick Access
How to manage work orders?
📘 Objective
This page guides you through the management of work orders in Civalgo, from their creation to their signature by the client.
🧭 Overview
Work orders are used to:
- Documenting a Specific Intervention
Unplanned or Outside Contract Work: Document any specific, often unexpected, or contract-outlined interventions.
Proof of Execution: Obtain a signed proof of execution from the client.
Generate a Summary PDF: Create a PDF document summarizing the details of the project.
Work orders can be associated with a team, a daily report, and a client.
🛠 Steps to Manage a Work Order
Request Initiation
The process begins with a request for service or maintenance, where the work order is created.
Work Order Creation
Details such as the task description, location, priority, and required resources are documented.
Approval Process
The work order is reviewed and approved by the responsible personnel or management.
Assignment to Technician
The work order is assigned to a technician or team with the relevant skills and availability.
Execution of Work
The assigned technician carries out the task, following the specifications outlined in the work order.
Monitoring and Updates
Progress is tracked and any updates or changes are logged to ensure the job stays on course.
Completion and Review
Once the work is completed, a review is conducted to ensure all requirements are met and quality standards are upheld.
Closure and Documentation
The work order is closed, and all documentation is finalized and archived for future reference.
➕ 1. Work Order Creation
Navigate to “Operations > Work Orders” and click on “Create”.
Please fill in the following fields:
Title
Description of Works
Client Concerned
Assigned Team
Date of Intervention
✍️ 2. Adding Details
Tasks Performed: Choose from project-related tasks
Workforce: Automatically selected based on daily report
Materials and Equipment Used
Option to add photos or supporting documents
🖊 3. Client Signature
Once the form is completed, click on “Get a Signature”. The client can sign:
Directly on tablet/mobile
Remotely via secure link
The signature is recorded on the generated PDF
📄 4. Download PDF
After signing, a timestamped PDF is generated. This document serves as proof of completion for:
Billing
Contractual Monitoring
Quality Audits
🔎 5. Work Order Tracking
Available statuses: In Progress, To Sign, Signed, Archived.
Filter by client, project, or status.
Excel export available for accounting or administrative reporting.
📌 Best practices
🖋 Obtain the signature upon completion of the work
Avoid future oversights or disputes.
📷 Attach photos of the completed work
Serves as visual evidence in case of dispute.
🔄 Associate a work order with a daily report
Allow a clear link between the executed operations and the signed document.
💡 Accès rapide
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